{"id":654,"date":"2024-04-08T03:58:44","date_gmt":"2024-04-08T03:58:44","guid":{"rendered":"https:\/\/demo.divi-pixel.com\/it-services\/?page_id=654"},"modified":"2024-04-08T03:58:44","modified_gmt":"2024-04-08T03:58:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/ecstatic-bardeen.23-88-72-236.plesk.page\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Hero Section&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#071018&#8243; custom_padding=&#8221;30px||0px||false|false&#8221; custom_padding_tablet=&#8221;30px||0px||false|false&#8221; custom_padding_phone=&#8221;0px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|tablet&#8221; custom_margin=&#8221;||30px||false|false&#8221; custom_margin_tablet=&#8221;||30px||false|false&#8221; custom_margin_phone=&#8221;||0px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][dipi_dual_heading first_heading=&#8221;Your Questions&#8221; second_heading=&#8221;Discover Answers in Our FAQ&#8221; heading_tag=&#8221;h1&#8243; sh_padding=&#8221;20px|3px|0px|9px|false|false&#8221; heading_display_tablet=&#8221;&#8221; heading_display_phone=&#8221;column&#8221; heading_display_last_edited=&#8221;on|phone&#8221; fh_padding_tablet=&#8221;&#8221; fh_padding_phone=&#8221;0px|0px|10px|0px|false|false&#8221; fh_padding_last_edited=&#8221;on|phone&#8221; sh_padding_tablet=&#8221;20px|3px|0px|9px|false|false&#8221; sh_padding_phone=&#8221;0px|8px||8px|false|true&#8221; sh_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; first_heading_font=&#8221;Poppins||||||||&#8221; first_heading_text_color=&#8221;#94a3b8&#8243; first_heading_font_size=&#8221;80px&#8221; first_heading_letter_spacing=&#8221;-5px&#8221; second_heading_font=&#8221;Poppins||||||||&#8221; second_heading_text_align=&#8221;left&#8221; second_heading_text_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;||-10px||false|false&#8221; first_heading_font_size_tablet=&#8221;60px&#8221; first_heading_font_size_phone=&#8221;40px&#8221; first_heading_font_size_last_edited=&#8221;on|tablet&#8221; first_heading_letter_spacing_tablet=&#8221;-3px&#8221; first_heading_letter_spacing_phone=&#8221;-1.5px&#8221; first_heading_letter_spacing_last_edited=&#8221;on|tablet&#8221; second_heading_font_size_tablet=&#8221;16px&#8221; second_heading_font_size_phone=&#8221;0px&#8221; second_heading_font_size_last_edited=&#8221;on|tablet&#8221; custom_css_free_form=&#8221;.dipi-dh-second-heading{||  width:200px;||}&#8221; global_colors_info=&#8221;{}&#8221;][\/dipi_dual_heading][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Poppins||||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#94A3B8&#8243; header_font_size=&#8221;80px&#8221; header_letter_spacing=&#8221;-5px&#8221; header_font_size_tablet=&#8221;60px&#8221; header_font_size_phone=&#8221;40px&#8221; header_font_size_last_edited=&#8221;on|tablet&#8221; header_letter_spacing_tablet=&#8221;-3px&#8221; header_letter_spacing_phone=&#8221;-1.5px&#8221; header_letter_spacing_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Answered Here<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; 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_module_preset=&#8221;default&#8221; items_font=&#8221;Poppins||||||||&#8221; items_text_color=&#8221;#94A3B8&#8243; active_text_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;][\/dipi_breadcrumbs][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_tablet=&#8221;max-width:30% !important;&#8221; custom_css_main_element_phone=&#8221;max-width:100%;&#8221;][et_pb_blurb title=&#8221;Scroll Down&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x33;||divi||400&#8243; icon_color=&#8221;#64748B&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;25px&#8221; image_icon_width_tablet=&#8221;25px&#8221; image_icon_width_phone=&#8221;0px&#8221; image_icon_width_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Poppins||||||||&#8221; header_text_color=&#8221;#94a3b8&#8243; header_font_size=&#8221;14px&#8221; image_icon_custom_padding=&#8221;0px|0px|0px|0px|true|true&#8221; max_width=&#8221;115px&#8221; module_alignment=&#8221;right&#8221; link_option_url=&#8221;#dp-scroll&#8221; header_font_size_tablet=&#8221;14px&#8221; header_font_size_phone=&#8221;12px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; module_alignment_tablet=&#8221;right&#8221; module_alignment_phone=&#8221;center&#8221; module_alignment_last_edited=&#8221;on|phone&#8221; custom_css_blurb_title=&#8221;margin-top: 5px;||margin-left: -14px;&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;dp-scroll&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;|20px||20px|false|true&#8221; custom_margin_tablet=&#8221;|20px||20px|false|true&#8221; custom_margin_phone=&#8221;|10px||10px|false|true&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||||false|false&#8221; border_radii=&#8221;on|20px|20px|20px|20px&#8221; border_radii_tablet=&#8221;on|20px|20px|20px|20px&#8221; border_radii_phone=&#8221;on|15px|15px|15px|15px&#8221; border_radii_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#EFF2F4&#8243; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins|||on|||||&#8221; text_text_color=&#8221;#64748B&#8221; text_letter_spacing=&#8221;2px&#8221; custom_margin=&#8221;||220px||false|false&#8221; custom_margin_tablet=&#8221;||220px||false|false&#8221; custom_margin_phone=&#8221;||50px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>General<\/p>\n<p>[\/et_pb_text][dipi_faq show_all=&#8221;on&#8221; excluded_post_ids=&#8221;850, 849, 848, 847, 846&#8243; icon_animate=&#8221;on&#8221; icon_closed=&#8221;&#x35;||divi||400&#8243; icon_open=&#8221;&#x32;||divi||400&#8243; icon_open_color=&#8221;#64748B&#8221; icon_closed_color=&#8221;#64748B&#8221; entry_background_closed=&#8221;RGBA(255,255,255,0)&#8221; entry_background_open=&#8221;RGBA(255,255,255,0)&#8221; 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entry_background_open=&#8221;RGBA(255,255,255,0)&#8221; title_padding_closed=&#8221;0px|50px|10px|0px|false|false&#8221; content_padding_closed=&#8221;0px|50px|0px|0px|true|false&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; title_closed_font=&#8221;Poppins||||||||&#8221; title_closed_text_color=&#8221;#071018&#8243; title_closed_font_size=&#8221;18px&#8221; title_closed_letter_spacing=&#8221;-0.4px&#8221; title_closed_line_height=&#8221;1.6em&#8221; content_closed_font=&#8221;Poppins||||||||&#8221; content_closed_text_color=&#8221;#64748B&#8221; title_closed_font_size_tablet=&#8221;18px&#8221; title_closed_font_size_phone=&#8221;15px&#8221; title_closed_font_size_last_edited=&#8221;on|phone&#8221; border_color_all_entries_closed=&#8221;RGBA(255,255,255,0)&#8221; global_colors_info=&#8221;{}&#8221;][\/dipi_faq][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; 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custom_css_main_element=&#8221;display:flex;||flex-direction:column;&#8221; border_radii=&#8221;on|15px|15px|15px|15px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/demo.divi-pixel.com\/it-services\/wp-content\/uploads\/sites\/43\/2024\/05\/it-img-08214.svg&#8221; title_text=&#8221;it-img-08214&#8243; module_id=&#8221;dipi_popup_id_25845536&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;15%&#8221; max_width=&#8221;100%&#8221; custom_margin=&#8221;auto||||false|false&#8221; filter_invert=&#8221;100%&#8221; custom_css_main_element=&#8221;cursor:pointer;&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins||||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;30px&#8221; text_letter_spacing=&#8221;-1.3px&#8221; text_line_height=&#8221;1.4em&#8221; max_width=&#8221;400px&#8221; custom_margin=&#8221;||100px||false|false&#8221; custom_margin_tablet=&#8221;||100px||false|false&#8221; custom_margin_phone=&#8221;||50px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; text_font_size_tablet=&#8221;30px&#8221; text_font_size_phone=&#8221;20px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; text_letter_spacing_tablet=&#8221;-1.3px&#8221; text_letter_spacing_phone=&#8221;-0.5px&#8221; text_letter_spacing_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>What is the process for initiating a new IT service request?<\/p>\n<p>[\/et_pb_text][et_pb_icon font_icon=&#8221;&#xf5fd;||fa||900&#8243; icon_color=&#8221;#0CABF3&#8243; icon_width=&#8221;30px&#8221; align=&#8221;left&#8221; module_class=&#8221;gradient-icon&#8221; 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class=\"dipi-dh-bg-container\">\n                                    Discover Answers in Our FAQ\n                                <\/span>\n                            <\/span>\n                        <\/span>\n                    <\/h1>\n                <\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>Answered Here<div class=\"et_pb_module dipi_breadcrumbs dipi_breadcrumbs_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"dipi-breadcrumbs dipi-bc-left\">\n                <ul >\n                    \n                                                        <li  class=\"dipi-breadcrumb-item dipi-breadcrumb-home\">\n\n                                                    <a  href=\"https:\/\/ecstatic-bardeen.23-88-72-236.plesk.page\">\n                                <span  content=\"Home\">\n                                                                        jemix                                <\/span>\n         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successful projects across different industries on our website.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"1\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">:<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">;<\/i><span>How can your IT support improve our business operations?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>By reducing downtime, optimizing system performance, and leveraging the latest technology to enhance productivity.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"2\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">:<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">;<\/i><span>How does your company ensure data security and compliance?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Through strict security measures, regular audits, and adherence to global compliance standards.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"3\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">:<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">;<\/i><span>What are your service level agreements for IT support?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>We provide clear SLAs with guaranteed response and resolution times, tailored to various business requirements.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"4\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">:<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">;<\/i><span>What is the process for initiating a new IT service request?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Contact us via phone, email, or our website to discuss your needs and kickstart the service request process.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"5\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">:<\/i>\n                                    <i class=\"dipi-faq-icon-closed\">;<\/i><span>What IT services and solutions does your company offer?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>We offer cloud services, cybersecurity, data management, and custom software solutions tailored to your business needs.<\/p>\n<\/div>\n                    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